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Customer Retention Specialist - State Farm Agent Team Member Fully Remote - US

Customer Retention Specialist - State Farm Agent Team Member

Part Time • Fully Remote - US
Replies within 24 hours
Benefits:
  • Competitive salary
  • Flexible schedule
  • Paid time off
You May Be a Great Fit as a Customer Retention Specialist at State Farm Agent, Dawn Moore Jones office if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
  • You're Bilingual (Spanish)
Location Address: 1303 Kirkwood Highway, Wilmington, DE 19805

At State Farm Agent, Dawn Moore Jones' Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
Qualifications
  • State Farm Insurance Agent Office Experience is a HUGE BONUS!
  • Must have a current Property and Casualty License
  • Bilingual (Spanish) preferred
  • Effective communication and listening skills.
  • Must be able to obtain applicable state insurance licenses (life and health).

This is a remote position.

Compensation: $40,000.00 - $50,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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