Customer Retention Specialist - State Farm Agent Team Member
Full Time • Fully Remote - US
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Dawn Moore Jones - State Farm Agent If:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Wilmington , DE 19701
At State Farm Agent, Dawn Moore Jones office, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills. Bilingual preferred.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred with a State Farm Agent
- Must be able to obtain applicable state insurance licenses.
This is a remote position.
Compensation: $38,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Bel Air, MD and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)